WRAP & SEAL

Terms and Conditions of Service

Last updated: 5 August 2026

Welcome to Wrap & Seal. These Terms and Conditions Agreement govern your use of our website "www.wrapandseal.com" and our mobile application together, and the services provided by Wrap and Seal Trading and Services company. A company incorporated and operating in the State of Qatar under Commercial Registration No. 159795, with its registered office at Office 503, Building 56, Street 342, Zone 22, Al Jazeera Street, Bin Mahmoud, Doha, Qatar.

By accessing or using the Platform, you agree to be bound by this Agreement. Please read it carefully before using our services. If you do not agree to these terms, please do not use the Platform or our services.

By using the Platform, you confirm that you are at least 18 years old and legally capable of entering into a binding contract under the laws of Qatar. If you are using the Platform on behalf of a company, hotel, government entity, or other organization, you confirm that you are authorized to bind that organization to this Agreement.

This Agreement applies to all users who access or use the luggage-wrapping services provided by the Company through the Platform. Our services are available to customers located within the State of Qatar.

Access to the Platform is granted on a temporary basis. We reserve the right to withdraw, suspend, or amend the Platform or any part of our services at any time and without notice, and we will not be liable if the Platform is unavailable for any period. We may, from time to time, restrict access to some or all of the Platform to registered users.

If we issue you a user identification code, password, or any other credential as part of our security procedures, you must keep it confidential and must not disclose it to any third party. We may disable any such credential at any time if, in our reasonable opinion, you have failed to comply with this Agreement.

Your use of the Platform is also subject to our Privacy Policy. You are responsible for making the arrangements necessary for you to access the Platform, and for ensuring that anyone who accesses the Platform through your device or internet connection is aware of, and complies with, these terms.

We own, or are the licensee of, all intellectual property rights in the Platform and in the material published on it, including logos, text, images, video, audio, and software. These works are protected by copyright and other intellectual property laws and treaties. All such rights are reserved.

You may not modify any paper or digital copies of materials you have printed or downloaded from the Platform, and you may not use any illustrations, photographs, video, audio, or graphics separately from any accompanying text. You may not use any part of the Platform's content for commercial purposes without our prior written permission or that of our licensors.

If you print, copy, or download any part of the Platform in breach of this Agreement, your right to use the Platform ceases immediately, and you must, at our request, return or destroy any copies of the materials you have made.

We aim to update the Platform regularly and may change its content at any time. We may suspend access to the Platform, or close it indefinitely, without liability to you. Material on the Platform may be out of date at any given time, and we are under no obligation to update it.

Material displayed on the Platform is provided without any guarantee, condition, or warranty as to its accuracy. To the extent permitted by the laws of Qatar, we exclude all conditions, warranties, and other terms that might otherwise be implied by statute, common law, or equity.

Subject to the express terms of this Agreement (including our liability for luggage damage under Section 14), we are not liable for any indirect or consequential loss or damage arising from, or in connection with, your use of, or inability to use, the Platform, including loss of income, business, profits, contracts, anticipated savings, data, or goodwill. Nothing in this Agreement excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under the laws of Qatar.

We process your personal data in accordance with our Privacy Policy and applicable Qatari data protection law, including Law No. 13 of 2016 on the Protection of Personal Data Privacy. By using the Platform, you consent to such processing and warrant that the data you provide us is accurate and kept up to date. We will not disclose your personal data to third parties except as required by law or as necessary to deliver the service you have requested.

You must not misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Platform, the server on which it is stored, or any server, computer, or database connected to it. You must not attack the Platform via a denial-of-service or distributed denial-of-service attack.

A breach of this section may constitute a criminal offence. We will report any such breach to the relevant law enforcement authorities and cooperate with them by disclosing your identity. Your right to use the Platform ceases immediately upon any such breach. We are not liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material affecting your equipment, programs, or data as a result of your use of the Platform.

Wrap & Seal provides doorstep luggage- and box-wrapping services from a mobile van, using durable, high-quality film. Bookings are made through the mobile application, or by phone or message to our customer service team. Service is available within the State of Qatar.

We reserve the right to decline service in certain locations due to distance from our main operating area (the city of Doha). Service may still be provided to such locations if the customer agrees to pay a distance surcharge. Our team will attend the address provided in the booking at the scheduled date and time to carry out the wrapping service.

The service includes:

•      Attending the customer's specified address at the pre-booked date and time.

•      Wrapping the customer's luggage, box, or other item using durable materials.

•      Handing the wrapped item back to the customer on completion.

The service does not include:

•      Luggage storage.

•      Luggage repair.

•      Packing or repacking of items inside the luggage.

•      Any additional service not expressly described in this Agreement.

Pricing

•      The cost of wrapping each piece of luggage is QAR 43.

•      A one-time domestic service fee ("home service fee") of QAR 20 applies to bookings of one, two, or three pieces of luggage.

•      No home service fee applies to bookings of four or more pieces of luggage.

We follow a dynamic pricing strategy and reserve the right to adjust prices — including offering lower rates, discounts, special packages, or waiving the domestic or home service fee — at certain times of day or during periods of lower or higher demand. Applicable pricing will always be shown in the mobile application before you confirm a booking. We may offer corporate customers (companies, government organizations, hotels, and similar entities) special rates that are not available to the general public.

Payment

Payment is due on completion of the service. You may pay through the mobile application using an approved payment method (credit card, debit card, or mobile wallet), or in person at the service location by cash, card, or mobile wallet. By submitting your payment details, you authorize us to charge your chosen payment method for the total amount due. You can download your invoice from the mobile application, or request a manual receipt from the service driver.

As a client, you agree to:

•      Provide accurate, complete, and current information about your luggage and delivery address.

•      Ensure your luggage is safe to wrap and free of hazardous, fragile, perishable, or unauthorized items.

•      Be present at the provided address at the scheduled time. Failure to do so may result in delay, cancellation, or an additional fee.

•      Cooperate with our staff's instructions regarding proper wrapping procedure.

•      Have your luggage ready at the building entrance once the driver calls to confirm arrival.

•      Ensure your luggage or box is locked, zipped, or otherwise properly closed and sealed, with no items protruding. We are not responsible for loss of or damage to items inside your luggage.

•      Remain present with our staff during handover, throughout the wrapping process, and when the wrapped item is returned to you. We are not responsible for luggage damage unless it results from staff misuse and is reported on the spot to Wrap & Seal customer service or management.

•      Understand that the wrapping process applies firm tension to the wrapping material, which may place pressure on the luggage shell or its contents; we are not responsible for any resulting damage.

•      Understand that wrapping special items (such as televisions or musical or sporting equipment) adds a layer of protection but does not eliminate the risk of damage during transport or flight; we are not liable for damage occurring during subsequent movement, transportation, or flight.

•      Understand that service delays may occur due to traffic congestion or other circumstances beyond our control.

We take reasonable steps to protect your luggage during the wrapping process. We are not liable for damage to luggage or its contents, provided the luggage was in good condition at the time of pickup. We make no warranty regarding the effectiveness of luggage wrapping in preventing theft, loss, or damage.

If we cause damage during the wrapping process, our liability is limited to repairing or replacing the damaged luggage or box up to QAR 200 per item, subject to our investigation and approval. This damage allowance covers the luggage or box itself only; it does not cover goods inside the luggage or box, which remain the customer's responsibility to protect adequately before the service begins.

We accept only sealed, closed luggage or boxes for wrapping; open items will not be processed. We are not liable for delays caused by circumstances beyond our reasonable control, such as weather, traffic, or other unforeseen events.

We are committed to protecting the confidentiality of all personal and sensitive information you provide. This information is used only to deliver the service and to communicate with you about your booking, and will not be disclosed to third parties except as required by law or as necessary to deliver the service.

You may cancel a booking through the mobile application before the scheduled pickup time. Cancellations made less than [insert cut-off, e.g., 1 hour] before the scheduled time may be subject to a cancellation fee of [insert amount or percentage]. We reserve the right to suspend or terminate your access to the Platform or a booked service at any time, including where you breach this Agreement.

We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including acts of God, extreme weather, public health emergencies, government action, road closures, or civil unrest.

This Agreement is governed by, and construed in accordance with, the laws of the State of Qatar. Any dispute arising out of or in connection with this Agreement will first be referred to mediation. If mediation does not resolve the dispute, it will be referred to the competent courts of Qatar, which have exclusive jurisdiction.

This Agreement constitutes the entire agreement between you and the Company regarding its subject matter. We may amend these Terms and Conditions at any time; amendments will be posted on the Platform, and continued use of the service after posting constitutes acceptance of the revised terms. If any provision of this Agreement is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

We make no representation or warranty, express or implied, as to the quality, completeness, or accuracy of the luggage-wrapping service beyond what is expressly stated in this Agreement, and we are not responsible for any loss, damage, or injury arising from use of the service except as expressly set out here. By using our services, you confirm that you have read, understood, and agree to be bound by this Agreement.

Wrap and Seal Trading and Services

Office 503, Building 56, Street 342, Zone 22, Al Jazeera Street, Bin Mahmoud, Doha, Qatar

Commercial Registration No. 159795

Phone: +974 5539 1916

Email: info@wrapandseal.com , management@wrapandseal.com