WRAP & SEAL

Privacy Policy

Last updated: 6 August 2026

Welcome to Wrap & Seal. Eliminate luggage-wrapping woes with our convenient and reliable doorstep service — we bring our expertise to your doorstep, ensuring your belongings remain safe and secure throughout your travels.

Please read this Privacy Policy carefully. It explains what personal information Wrap and Seal Trading and Services collects when you use our website, mobile application, and luggage-wrapping services, how we use and protect that information, and the rights you have over it. By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy applies to personal information collected through our mobile application, our website (www.wrapandseal.com), and any booking, payment, or customer service interaction connected to our luggage-wrapping services in the State of Qatar. It does not apply to third-party websites or services that may be linked from our Platform; we encourage you to review the privacy policies of any third-party service you use.

We collect the following categories of information:

●       Contact and identity information: your name, phone number, email address, and, where relevant, company or hotel name for corporate bookings.

●       Booking and service information: your service address, preferred date and time, number and type of luggage or boxes, and any special instructions you provide.

●       Payment information: transaction records processed through our payment provider. We do not store your full card details on our own servers.

●       Location information: your service address and, where you grant permission, your device location, used to dispatch and route our drivers accurately.

●       Communications: records of your correspondence with our customer service team, including messages, calls, and support requests.

●       App and device information: technical data such as device type, app version, and usage patterns, collected to maintain and improve the Platform.

We do not knowingly collect sensitive personal data (such as health or biometric information) and ask that you do not include such information in your booking notes or messages to us.

We collect information directly from you when you create a booking, register an account, make a payment, or contact our customer service team through the mobile application, our website, or by phone or message. We also collect limited technical information automatically through your use of the app, such as device and usage data, to help us maintain and improve the Platform.

We use the information we collect to:

●       Schedule, dispatch, and carry out your luggage-wrapping service.

●       Process payments and issue invoices or receipts.

●       Send you booking confirmations, service updates, and respond to your inquiries.

●       Maintain the security of the Platform and prevent misuse.

●       Manage corporate accounts and special pricing arrangements, where applicable.

●       Improve our Services, including through analysis of app usage and customer feedback.

●       Comply with our legal and regulatory obligations under the laws of Qatar.

We will not use your personal information for purposes beyond what is necessary to provide and improve the Services, unless you have separately consented to that use — for example, receiving promotional messages, which you may opt out of at any time.

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or loss. These measures include encrypted transmission of data between your device and our servers, secure storage of booking and account information, and restricting access to personal data to personnel and service providers who need it to perform their role. While we take these precautions seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may share your personal information with:

●       Our service drivers and staff, to the extent necessary to attend your booking (name, address, contact number, and booking details).

●       Payment processors, to complete transactions securely.

●       IT, hosting, and platform service providers who support our operations, under confidentiality obligations.

●       Corporate clients, where you are booking on behalf of, or as part of, a corporate account.

●       Government authorities or law enforcement, where required by Qatari law or to protect our legal rights.

We do not sell your personal information to third parties. Any third party that processes personal data on our behalf is required to protect it in a manner consistent with this Privacy Policy and applicable law.

Subject to applicable law, you have the right to:

●       Access the personal information we hold about you.

●       Request correction of inaccurate or incomplete information.

●       Request deletion of your personal information, subject to any legal or accounting retention requirements.

●       Object to, or request that we restrict, certain uses of your personal information.

●       Withdraw consent at any time where processing is based on your consent, such as marketing communications.

You can exercise these rights by contacting us using the details in Section 12. We will respond to your request within a reasonable time and in accordance with Qatar Law No. 13 of 2016 on the Protection of Personal Data Privacy.

We retain personal information for as long as necessary to provide the Services, maintain business and accounting records, and comply with our legal obligations in Qatar. Booking and payment records are generally retained for the period required under applicable financial and tax regulations. Once information is no longer needed for these purposes, we securely delete or anonymize it. [Insert specific retention periods per data category, if you would like these stated precisely rather than in general terms.]

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve its performance. You can control or disable cookies through your browser settings; please note that some parts of the website may not function properly if cookies are disabled.

Our Services are not directed at, and are not intended for use by, individuals under the age of 18, consistent with the eligibility requirements in our Terms and Conditions. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so that we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on the Platform with an updated “Last updated” date, and your continued use of the Services after such changes constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Wrap and Seal Trading and Services

Unit 503, Building 56, Street 342, Zone 22, Al Jazeera Street, Bin Mahmoud, Doha, Qatar

Commercial Registration No. 159795

Phone: +974 5539 1916

Email: info@wrapandseal.com